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A. Instructions on Withdrawal
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Introduction 
Consumers have a statutory right of withdrawal under the following conditions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you (who is not the carrier) have taken possession of the last item.

To exercise your right of withdrawal, you must inform us:

Nora Plötner
tofree-design
Alt-Wilkendorf 20
15345 Altlandsberg
Germany
Phone: +491706140693
Email: kontakt@tofree-design.de

by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract.
You may use the attached model withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification before the withdrawal period expires.

Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except additional costs resulting from choosing a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive your withdrawal notice.

We will use the same payment method you used for the original transaction unless expressly agreed otherwise. You will not be charged any fees for this refund. We may withhold the refund until we have received the returned goods or until you provide proof that you have sent the goods back — whichever is earlier.

You must return or hand over the goods to us without undue delay and no later than fourteen days from the day you notify us of the withdrawal. The deadline is met if you send the goods before the fourteen‑day period expires. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

General Notes

1. Please avoid damaging or contaminating the goods.

2. Please return the goods in their original packaging with all accessories and packaging components.

3. Please do not send goods back freight collect.

4. These notes are not a prerequisite for exercising your right of withdrawal.

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B. Withdrawal Form
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You may use the following form if you wish to withdraw from the contract.

To: Nora Plötner tofree-design Alt-Wilkendorf 20 15345 Altlandsberg Germany
Email: kontakt@tofree-design.de

I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods:

Ordered on () ____________ / received on () __________________

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if submitted on paper):

Date: __________________

(*) Delete as applicable.